Terms & Condition
Pricing Policy
At CDK - Custom Designs by Kira, we strive to offer transparent and competitive pricing on all our products and services. Our pricing policy includes the following key points:
Fair Pricing:
All prices are set based on the quality, performance, and market value of our products. We ensure that our customers receive value for their money with high-performance computing solutions.
Taxes & Charges:
Prices displayed on our website or quotations are exclusive of applicable taxes (GST, VAT, etc.) and shipping charges unless stated otherwise.
Discounts & Offers:
Any promotional discounts, bulk purchase offers, or seasonal sales are time-limited and subject to availability. CDK reserves the right to modify or withdraw discounts at any time.
Custom Orders:
For custom-configured workstations, pricing will vary based on hardware specifications, software requirements, and client preferences. These orders may require an advance payment.
Price Changes:
CDK reserves the right to modify product prices without prior notice due to changes in component costs, supplier pricing, or market conditions. Once an order is confirmed, the agreed price will not change.
Quotation Validity:
Any price quotations provided are valid for a limited period (typically 7-14 days) unless stated otherwise.
Terms & Conditions
By purchasing from CDK, you agree to the following terms and conditions:
Product Availability:
All orders are subject to stock availability. In case of unavailability, we will inform the customer at the earliest and offer alternatives where possible.
Order Confirmation:
Orders will be processed only upon successful payment verification. CDK reserves the right to decline orders due to payment issues or suspected fraudulent transactions.
Warranty & Support:
Our products come with a warranty as specified at the time of purchase. CDK is not responsible for third-party software conflicts or damages caused by improper usage, electrical surges, or unauthorized modifications.
Shipping & Delivery:
Estimated delivery timelines are provided at checkout but may vary due to unforeseen circumstances such as logistics delays, strikes, or supply chain issues.
Liability:
CDK is not responsible for losses due to third-party service disruptions, including but not limited to courier delays, internet issues, or software conflicts.
Product Use:
Our workstations and computing solutions are designed for professional use. Any misuse or unauthorized modifications void the warranty.
Modifications:
CDK reserves the right to update these terms at any time. Customers are encouraged to review them periodically.
Privacy Policy
CDK values your privacy and ensures that your personal data is protected.
Information Collection:
We collect only necessary details such as name, email, contact number, and address to fulfill orders, process payments, and provide customer support
Data Security:
All customer data is stored securely using encryption methods and is not shared with unauthorized third parties.
Third-Party Services:
Payment processing is handled through secure third-party gateways, and we do not store any financial details such as credit card numbers.
Marketing Communications:
Customers may opt-in to receive updates, offers, and promotional emails. You can unsubscribe at any time through the provided link.
Cookies & Tracking:
We use cookies and analytics tools to enhance the user experience on our website. Users may disable cookies through browser settings.
Legal Compliance:
We comply with all relevant data protection laws and industry standards to safeguard customer information.
Customer Rights:
Customers have the right to request data deletion, correction, or access to their personal information upon request.
Refund Policy
CDK follows a strict refund policy to maintain fairness and transparency.
Eligibility for Refund:
Refunds are applicable only in cases of defective products, incorrect orders, or non-availability of ordered products.
Refund Process:
Customers must raise a request within 7 days of product delivery with valid proof (such as images or technical reports) of the issue.
Non-Refundable Items:
Custom-built workstations, digital software licenses, and specially configured products are non-refundable unless found to be defective upon arrival.
Processing Time:
Approved refunds will be credited within 7-14 business days and credited to the original payment method.
Shipping Charges:
Shipping costs for returned products are the responsibility of the customer unless the return is due to an error on CDK’s part.
Replacement Option:
In cases where a refund is not possible, CDK may offer a replacement or store credit at its discretion.
Cancellation Policy
We understand that situations may arise where you need to cancel your order.
Cancellation Before Shipping:
Customers can cancel their order within 24 hours of placing it for a full refund.
Cancellation After Shipping:
Once the order has been shipped, cancellations will not be accepted. Customers must follow the return process if needed.
Custom Orders:
Custom-configured workstations and special-order products cannot be canceled once the build process has started.
Processing Time:
Approved cancellations will be refunded within 7-14 business days.
Pre-Order Cancellations:
Pre-orders for upcoming products can be canceled before dispatch, but a processing fee may apply.
For any further queries or clarifications, please contact our support team at info@designsbykira.in.